Terms of Use for 9yacht.vn website
Welcome to the online sales channel of 9YACHT Company Limited (Business Registration No.: 0317755176, issued on March 27, 2023, phone: 0931115110, address: 507/03 Huynh Tan Phat Street, Hamlet 7, Nha Be Town, Nha Be District, Ho Chi Minh City). When accessing 9yacht.vn, please carefully review the following terms and legal conditions before using this website to ensure you have the necessary information.
9YACHT Company Limited currently has retail agents covering a wide range in Ho Chi Minh City and provinces throughout the country. The 9yacht.vn website is the official platform for customers to transact and order products/services online. By accessing the website to view information or make purchases, you agree to abide by and be bound by 9YACHT’s regulations. Please thoroughly read the provisions and cooperate with us to build a more user-friendly fragrance business system that meets your needs. In case of any questions regarding the agreements herein, please email us at 9yacht.vn@gmail.com.
Please regularly check for updates.
1) Website Usage Guidelines
When accessing our website, users must be 13 years of age or older or access under the supervision of parents or legal guardians. We grant usage licenses for you to shop on the website within the framework of the Terms and Conditions set forth.
It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If any violations occur, we reserve the right to revoke your license without prior notice.
This website is solely intended for providing product information; however, we are not the manufacturer, so any reviews displayed on the website are the personal opinions of customers, not ours.
Customers are required to register an account with accurate personal information and update it if any changes occur. Each user is responsible for their password, account, and activities on the website. Furthermore, you must notify us of any unauthorized account access. We shall not be held liable for any direct or indirect losses or damages caused by customers’ failure to comply with regulations.
During the registration process, customers agree to receive promotional emails from the website. If you no longer wish to receive emails, you can unsubscribe by clicking the link at the bottom of each promotional email.
2) Customer Reviews
All content on the website and customer reviews are our property. If we detect any false information, we will immediately suspend your account or take other measures in accordance with Vietnamese law.
3) Acceptance of Orders and Prices
We reserve the right to refuse or cancel customer orders after notification. We may request additional information such as a phone number and address before accepting an order.
We commit to providing accurate price information for consumers. However, errors may occur, such as incorrect product prices displayed on the website or pricing mistakes. Depending on the situation, we will contact you to guide you or cancel the order accordingly. We also have the right to refuse or cancel any orders, confirmed or not.
4) Trademarks and Copyrights
All intellectual property rights (registered or unregistered), information content, designs, texts, graphics, software, images, videos, music, sounds, software compilations, source code, and underlying software are our property. The entire content of the website is protected by Vietnamese copyright law and international conventions. Copyright is reserved.
5) Legal Rights
The conditions, terms, and content of this website are governed by Vietnamese law, and the competent court in Vietnam shall resolve any disputes arising from unauthorized use of this website.
6) Privacy Policy
Our website values information security and employs best practices to protect customer information and payment. Your payment information will be encrypted for security during payment. After completing the ordering process, you will exit the secure mode.
You are not allowed to use any programs, tools, or methods to interfere with the system or alter data structure. The website strictly prohibits distributing, disseminating, or encouraging any activities that interfere with, disrupt, or invade the system’s data. Individuals or organizations violating these rules will lose all benefits and may be prosecuted if necessary.
All transaction information will be kept confidential, but in cases where legal authorities require it, we will be obliged to provide this information to legal agencies.
7) Safe and Convenient Payments
All customers participating in transactions with 9YACHT are securely protected.
Customers should regularly check their bank accounts to ensure that all card transactions are under control.
In some cases of abnormal transactions or excessively large order values, 9YACHT may request that customers provide photos/scans of credit cards and identity cards for cardholder verification. When you receive this request, please cover the CVV number on the back of the card to ensure your card information is not exposed to third parties.
8) Transactions
Customers shopping on 9yacht.vn must perform the following steps for orders and receipt:
Method 1: Prepayment online by credit card (Visa, Mastercard, PayPal, Ngan Luong, etc.) or bank transfer:
Step 1: Customers select products, place orders, provide complete information, and authenticate.
Step 2: 9YACHT checks and confirms the order.
Step 3: Customers make prepayment (if the ordered product is available).
Step 4: 9YACHT confirms the prepayment and proceeds to deliver the goods.
Method 2: Payment upon receipt:
Step 1: Customers place orders, provide complete information, and authenticate.
Step 2: 9YACHT checks, verifies the order and customer information.
Step 3: 9YACHT delivers the goods.
Step 5: Customers receive the goods and make payment.
In all cases, customers can inquire about transaction information via the email sent to the customer’s registered inbox with 9YACHT or check the transaction status and history when logging into their account on the website.
If customers want to modify information, please notify 9YACHT via email at 9yacht.vn@gmail.com.
We are responsible for the content provided on the 9YACHT website, fulfilling the legal requirements regarding contract formation, ordering, and payment.
9) Changes, Cancellations at 9yacht.vn
In all cases, customers have the right to terminate transactions if the following actions have been taken:
Notify 9YACHT Company Limited of the transaction cancellation via the hotline 0931115110 or a message in the Contact section.
Return received goods that have not been used or benefited from in accordance with the return policy.
Resolving Consequences of Incorrect Information Entry at 9yacht.vn
Customers are responsible for providing complete and accurate information when participating in transactions at 9YACHT. In case customers enter incorrect information into the electronic sales information page, 9YACHT Company Limited has the right to refuse to conduct the transaction. In all cases, customers have the right to unilaterally terminate transactions if the following actions have been taken:
Notify 9YACHT Company Limited via the hotline 0931115110 or a message in the Contact Now section.
Return received goods that have not been used or benefited from.
10) Dispute Resolution
Any disputes, complaints, or disputes arising from or related to transactions on the 9yacht.vn website or these Regulations and Terms will be resolved through negotiation, mediation, arbitration, and/or the Court in accordance with Chapter 4 of the Law on Consumer Protection on Dispute Resolution between Consumers and Organizations, Individuals Doing Business in Goods, Services.
